FAQ

How do I place a classified advertisement?

How do I find a published article online?

May I include a link, to an article appearing on this site, from my own home page or blog?

Why is there a charge to view the content online?

Are there any discounts?

Can I access my digital subscription on more than one computer, smartphone or tablet?

What is the cancellation and refund policy?

I forgot my password, how do I get it back?

How do I sign out?

What are the technical requirements for this website?

How do I make a submission to the newspaper?

How do I report a problem with the site?

Can I talk to someone about my subscription?

What are my subscription options when I am on vacation?

What are my payment options?

How often are the online stories updated?

Can I share my password with a friend?

Can I still use my Canada East username and password?

I don't remember the email address I entered for my username, how do I retrieve it?

Can I change my display name?

I don't want my print subscription anymore; can I just get the online?

Why is it the same price for a weekly that is delivered one day a week and a weekly that is delivered 3 days a week?

Why are you charging more for online only when you don't have the cost of delivering the paper?

What is going to happen to Canada East? Where else will I get my classifieds?

I don't see an obituaries page on the website, where is it?

What are my different price options for the product?

Q. How do I place a classified advertisement?

You may place a classified advertisement in your newspaper(s) of choice: online on our Canada East website, by phone or in person at your local newspaper office (please refer to our "contact us" page for locations and phone numbers).

Q. How do I find a published article online?

You can search for an article using the search bar available on every page of our website; articles published on our site within the last 14 days may typically be found. If the article you are looking for appeared in one of our daily publications, you can refer to the e-edition on our website to find archives for the last 90 days.

Please note that the content of the print editions may differ from the content published online.

Q. May I include a link, to an article appearing on this site, from my own home page or blog?

You may post a link to a page appearing on this site on your home page or blog. Please keep in mind that only people who have a subscription to our website will be able to view the content that you send them, non subscribers will be requested to subscribe in order to view the full content.

You may not reproduce or distribute the contents of an article appearing on this site for personal or commercial use, without the express written permission of Brunswick News Inc. For clarification please refer to our Terms of Use and Copyright Information pages.

Q. Why is there a charge to view the content online?

We have deeper and wider coverage of New Brunswick than anyone else. We provide accurate and relevant local content that will give you everything you need to know about our province in one location.

We are the home of several award-winning journalists; with over 130 journalists in the field, we cover New Brunswick like no one else. We provide content that is not available anywhere else and with the many features that are now available at your finger tips such as archives, commenting features, videos, weather, and up to the minute coverage of stories as they unfold you are sure to get more than your money's worth.

Are there any discounts?

No - our product is priced at $19.95. At Brunswick News, we encourage customer loyalty and reward those who make a long term commitment with us; we are currently offering subscribers the option of adding a print subscription to their online bundle and receive the package for $16.95.

To make sure you are advised of any upcoming discounts please ensure that you have provided us your email address and have allowed us to contact you to share any news about our products and offers. Contact us for any more information on our bundles.

Q. Can I access my digital subscription on more than one computer, Smartphone or tablet?

Yes - your digital subscription can be viewed from any computer using your unique username and password but please keep in mind that your username and password are attached to your credit card information therefore you should be the only one to have access to it in order to ensure no unwanted changes are made to your account and credit information.

Q. What is the cancellation and refund policy?

You can cancel your subscription at any time with no penalty; we will immediately stop your paper and online access and will ensure you will not be billed the following month. Some restrictions may apply, please contact us for information on your specific subscription.

Q. I forgot my password, how do I get it back?

We can help you recover your password; visit our "manage my account" tab at the bottom of your screen to make any changes to your password or subscription, call us or drop into one of our office to have your password reset.

Q. How do I sign out?

The sign out button is located in the banner at the top right hand corner of the page. Please be advised that in order to ensure that no one accesses your account but yourself, you will automatically be logged out of our site if you have been inactive for approximately 30 minutes. If you would prefer your information to be remembered and to not need to reenter your information each time, use our "remember my password" button located on your sign in page.

Q. What are the technical requirements for this website?

In order to determine if your computer has the required programs and version to run all of the features of our website, please visit our "About" section in our footer and choose the website option.

Q. How do I make a submission to the newspaper?

Using the hot tips and letter to the editor options under Tools you can provide us with content and information for the website.

Q. How do I report a problem with the site?

Please begin by visiting our support diagnostic in the "website" section of our footer to ensure you have all of the necessary versions for your browser and javascript to be compatible with our website. If you still encounter problems please contact us at 1-888-295-8665 to report the technical problem that you encounter with our site.

Q. Can I talk to someone about my subscription?

Visit our contact us page to find out the office hours for your selected publication.

Q. What are my subscription options when I am on vacation?

Q. What are my payment options?

We only accept payments Visa©, MasterCard© and American Express but you can visit one of our offices to pay by cash, debit, cheques and Interac©.

Q. How often are the online stories updated?

Q. Can I share my password with a friend?

With your paid subscription, you will receive full online access along with home delivery of a print publication. To access your online subscription you will be given a unique username and password. Do not share your password, it not only gives you access to our site but allows you to make changes to your account. Sharing your password will also result in infringement on our terms of use. Please refer to our "terms of use" section in our footer for more information. Finally, we have the capability to track your username by IP address and will remove your access if we notice infringement upon the terms of use.

Q. Can I still use my Canada East username and password?

No - you will not be able to use your current Canada East username and password to access our new site; you will need a new subscription for this product. You can however continue visiting Canada East with your current username and password to view classifieds, obituaries, HERE Magazine and to use a link directing to weblocal.ca

Q. I don't remember the email address I entered for my username, how do I retrieve it?

If you have lost your username information, please contact us and we will be able to tell you what email you provided us as a username. You can find our contact information in the contact us page or call us at 1-888-295-8665.

Q. Can I change my display name?

No, your first and last names are going to be your display name and they cannot be changed.

Q. I don't want my print subscription anymore; can I just get the online?

Yes, we would be happy to sell you our online only bundle for $19.95 a month.

Q. Why is it the same price for a weekly that is delivered one day a week and a weekly that is delivered 3 days a week?

Our online product is priced at $19.95 a month. We simply offer a discount when this product is coupled with a print publication. To keep our pricing structure simple we have decided to give the weekly discount to all weekly publications regardless of their delivery schedule.

Q. Why are you charging more for online only when you don't have the cost of delivering the paper?

Brunswick News is emerging from a paper business to a media industry but we still put value and emphasis on our print publications. We believe bundling the online and print product is the best news package in order to always be in the know. The price of our online product is $19.95 a month, but if you would like to also take a newspaper with your online subscription we would like to give you a discount and give you both for the price of $16.95.

Q. What is going to happen to Canada East? Where else will I get my classifieds?

We will always have a mechanism for our customers to be able to post classified ads. This project will be one of our focuses in the near future to build an extensive classified page. You will never find yourself without a site to find classifieds, Canada East will continue to update its classifieds section and once that site is taken down, the new website will become your new location.

Q. I don't see an obituaries page on the website, where is it?

You can currently find a link to "in memoriam" on our website in our footer while we finish building our community website that goes above and beyond our coverage and will provide you with all your obituary needs in one location.

Q. What are my different price options for the product?

The price for this product is $19.95.

If you are interested in also receiving a 6 day delivery of one of daily publications, you qualify for a discount and will receive both your paper and online access for $16.95.

If you live in a region where we deliver one of our many weekly publications, please contact us at 1-888-295-8665 for other bundles that may apply to you.

Letter to the Editor Guidelines

As a matter of policy, anonymous letters to the editor and those from authors whose identity our editorial staff cannot confirm will not be published. To ensure that your letter to the editor is received and may be published, please be sure to include your full name, address and phone number. Letters should be no more than 250 words in length.

Our editorial staff reserves the right to edit letters for length, libel, taste, and non-verifiable information. You may submit a letter to the editor online (using the hot tips and letter to the editor options under Tools) by regular mail, or by dropping it off at your local newspaper office. Visit our Contact Us page for the location of the office nearest you.